Let me know if any other info would be helpful. The only info I can find about bluetooth device from a manual shows it as 'Bluetooth® version 3.0 plus Enhanced Data Rate (EDR) ' no info about the model or anything. Any help would be appreciated, because my laptop speakers are shot so I used the bluetooth with a BT speaker for sound. If I try to update the driver in device manager, it says the current one is already installed. When I go to device manager it shows the little yellow icon next to the Bluetooth rfbus and gives a code 10. I also noticed my bios wasn't current, but after I upgraded, still no fix. I noticed that the site showed drivers for both atheros and realtek bluetooth devices, but neither worked when I tried them ( I uninstalled everything bluetooth then installed each driver then the bluetooth stack, and no fix). If the service is stopped, start it and check again. Locate and right click on 'Bluetooth support service'. Press Windows key + R to open the run command. I had a similar problem before, but I just reinstalled the bluetooth stack from the toshiba site and it resolved the problem. I would suggest you to try the steps below to check if Bluetooth support service is enabled. There is no option to turn it on in the devices menu. When I try to use the connect in the AC, it says bluetooth not enabled. It used to show up in my action center but now it doesn't. I have a toshiba satellite laptop (model # m645-s4118x) and all of a sudden my bluetooth stopped totally stopped working.